employees ask customers to buy cheese from her, picking up boss after surgery, and more

This post, employees expect customers to buy cheese from her, picking up boss after surgery, and more, was originally published by Alison Green on Ask a Manager.

I’m on vacation. Now are some past letters that I’m spawning brand-new again, rather than leaving them to wilt in the archives.

1. Employee is soliciting customers to buy mozzarella from her

I manage our family-owned retail farm store and have two works. One is our full-time butcher and the other is my daughter’s most special friend, Jess, who has been working for me for six years.

I make homemade mozzarella in the accumulate and coached Jess how to make it for our patrons. For times I also made mozzarella as my own little slope business — simply selling exclusively to one customer( a neighbourhood farmer in our range who owns several farm stands ). I overstepped this little side business along to two daughters when she was living here. When she moved away and Jess started to work for me, I offered the side mozzarella business to Jess. She was happy to take it on.

The problem now is that Jess lobbies her mozzarella determining to clients coming into our accumulation. For lesson, on a day I was not at the accumulate, a neighbourhood diner proprietor “re coming back” and “says hes” needed 30 projectiles of mozzarella. Jess suggested that she would make it for him and he would do business with her and compensate her.

When I learned of this I spoke with Jess and tried to explain to her that she cannot solicit business for herself and that the farmer was the ONLY person she can personally acquired mozzarella for. She was not happy and proceeded to argue with me. I have been told that the little” area business” I progressed along to her was a privilege and was strictly merely to be made for the farmer.

I understand that I have opened up a can of worms and I don’t know the proper way to deal with this issue. It is an ongoing problem and because she is my daughter’s best friend and I have known her since she was eight years old( she’s 25 now) it shapes the situation very hard to deal with.

Well, truly, Jess should be able to use her mozzarella-making sciences to sell it to other people too if she craves — she merely can’t solicit your customers to do that while they’re shopping in your collect. It’s very reasonable and very normal in all kinds of businesses to prohibit works from expending their work for you to find clients for their own side businesses. When they’re working for you, you require them be concentrated on serving your customers and promoting your business.

And that’s how you should frame it to Jess: “When you’re at work here and talking to people who come into the store, I need you to stay focused on our business, which means that you can’t canvassed customers for feature work. You can of course take on additional place work outside of your job here if you’d like to, but you can’t pitch outside makes or services to purchasers while they’re shopping here.”

If she continues to push back, you can say, “I hear you that you do not agree, but ultimately this is the policy, and it’s the policy of most places. So I do need you to abide by that while you’re working here. Can you do that? ”


2. I don’t want to pick up my boss after surgery

My boss mentioned today that he will be having a procedure done that requires anesthesia. He was also pointed out that he might need my help to get home after the procedure( he to come to our municipality for this job and his family lives various nations apart ). He too told me that he tends to get a little loopy/ goofy after anesthesia and ordeals memory faults, as most people do.

Am I right to feel that post-surgery transportation is asking a little much of individual employees? I want to be helpful but likewise don’t want to placed myself in a bad statu. I’m wary of going to a colleague’s house alone peculiarly when they aren’t themselves because of the effects of anesthesia. As background, I’ll add that he is an older man and I’m a younger dame. We taken together well but aren’t close outside of work. I know he is closer with a handful of other parties we work with and spends duration with them outside of the bureau. And are you able advocate a tactful acces of slumping to help?

Sometimes if you’re new to an locality and don’t know anyone there hitherto, a coworker might be your only option for something like this, which is a hard-boiled situation to be in. In theory it’s not unreasonable to ask this of a coworker if you have reason to believe they’ll be comfortable with it. But that last part is key; you have to really think through whether you have reason to believe the person will be comfortable with it( not just whether you, the asker, would be comfortable with it — which sounds like what your boss is doing here ).

But why is he asking you, rather than the people he wastes time with outside the agency? Is it because he’s your boss and not theirs? If so, that’s icky — this isn’t a labor duty he can delegate. Is it because you’re a younger both women and thus he meets you as in a natural aid character? If so, also icky. In any case, you’re not the self-evident pick here, and it’s altogether reasonable to decline.

The easiest way to slump would be to have a conflict on that date. If that’s not feasible, you could try a simple “I can’t do that, sorry! Maybe Bob or Cecil can help.” Or, “To be honest, I’d feel awkward make that because you’re my boss — perhaps Bob or Cecil can help.”( If you use the first and he wants to know why — which he probably won’t, but he might — then your answer “couldve been” the second largest .)


3. Rejected candidate told me I’d missed out on” one of very good thoughts of the 21 st century”

I is currently working on colleges and universities, and opened up two enterprise slots for student works( not work-study, but out of my budget ). In four hours, I received almost 150 works. After going through literally every application and then sending follow-up questions to my top few, I ultimately interviewed four and hired two students. They’ve been at work for a week now, and seem to be doing great so far.

The problem is that I’ve gotten more than one terrible replies from students for not hiring them that are so far out-of-line it’s ridiculous. I truly want to use this as a teach instant somehow, but( 1) don’t know how to respond to the crazy, and( 2) am not 100% sure I should.

As an example, here’s a response that did not contain any blasphemes or mentions of my apparently questionable parenthood( those I’m just straight up ignoring, because going there will simply bring me trouble ): “It’s your loss not mine. I regret to inform you that you have missed an opportunity to work with one of the best thoughts of the 21 st century .”

Thoughts? Advice? Am I better off precisely continuing to ignore these responses, or, because there students at my university, should I address the issue with them? Right now I’m leaning towards no, but I honestly obstruct rethinking it.

One of the best judgments of the 21 st century! Amazing, and such a chagrin you missed the opportunity.

In general, I don’t think there’s a lot to be gained by replying to rude responses to abandonments, although it can at times be slaking to send a dry, fact-based response( “we received 150 lotions and interviewed successful applicants with the most significant qualifications” ). But these are students and this is an on-campus job, so while you don’t have to invest the time, it would be a particular service to them if you decided to.

( Frankly, you might also consider replying to the profane or reviling ones and saying something like, “I would recommend not sending abusive themes to potential on-campus supervisors if you hope to apply for on-campus work in the future.”)


4. Can you ask HR to clarify an doubtful question on a enterprise application?

I have a question about addressing doubtful questions on job works. In quintessence, the employment I recently filled out has a question that could be interpreted in a number of different ways, so I emailed HR( formerly) to ask what they exclusively meant. I did this because the ad states that applicants should direct job-related questions to HR( and accommodated HR’s email address ). I should note that I was very concise and polite.

It’s been a few epoches and they haven’t responded, and I’m worried that if I’m left to my own inventions, I may fill out the job application incorrectly. What do you think I should do?

Interpret it as best you can, finish the employment, and submit it. Don’t wait for an answer from them.

Other candidates are likely doing do, and you don’t want to come across as someone who needs special hand-holding that others didn’t involve. That’s not to say that abundance of lotions don’t have inadequately worded, doubtful questions; they do. But you’ll rarely get refinement from hectic HR districts, who tend to think their application questions work just fine as territory or that you should be able to find a way to make do. And following up a second time when you already tried formerly is likely to cement an impression that you’re potentially high upkeep, which you don’t want.


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