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Startup Streamlines Healthcare in Vietnam

Healthcare in VietnamVietnam has a notoriously scrapped, sown and inefficient healthcare provider market. With over 50,000 clinics across the country, it is difficult to book appointments or make accurate decisions about what physicians or clinics will best serve the health needs within a specific price range. The Vietnamese start-up, Docosan, provides customers with a single database of clinics filtered by the location and medical need. Additionally, the app offers costs and reviews and gives customers the ability to book appointments. As a private conglomerate, this startup rationalizes healthcare in Vietnam and clears the healthcare grocery accessible to all.

A Notoriously Fragmented and Overextended Market

Before 1990, hospitals carried out under a socialist modeling that depressed any revenue incentive. Nonetheless, after the early 1990 infirmary reforms, hospices began to charge private fees. The answer was an improvement in the quality of healthcare in Vietnam. From 1990 to 2015, life expectancy increased from 71 to 76 and infant mortality decreased from 58 fatalities for every 1,000 demises to 18. In addition, underweight newborns was reduced from 37% of the population to only 14%.

Nonetheless, serious administrative difficulties remain. In Vietnam, a total of 1, 531 hospices exist with more than 50, 000 clinics . This abundance of providers has resulted in a scrambled plan that leads to overextension of resources and administrative capacity.

Although an overflow of healthcare providers exists, the usage is concentrated. For example, private healthcare providers make up only 6% of all healthcare equipment while private healthcare providers equip 60% of outpatient services. Furthermore, the private healthcare providers are almost exclusively located in urban areas. As a study on public hospice governance located, 48% of patients traveled from the provinces and territories to the central providers.

As a outcome, information systems is scrapped and overextended, while most patients are concentrated in a minority of providers in the central and district hospices. For speciman, bed occupancy paces have reached between 120% and 160% in central infirmaries. Three cases per berthed is not an extraordinary phenomenon.

Hospitals and Clinics

All of this begs the question, why do beings select infirmaries much farther away than closer clinics to wait in long orders and receive exclusively a portion of the required care? A part of the explain can be simply that large national hospitals equip better care with more resources. Yet, a cultural explain also provides insight into this question. By having an abundance of options and no central database to receive the necessary information to choose which physician or hospital to receive care from, countless Vietnamese rely on the recommendations of friends and pedigrees.

The Vietnamese healthcare provider market is overextended and simultaneously concentrated in a hand-picked few infirmaries. As a upshot, there are long wait times, aid scarcity in most hospitals and an overall shortage of accurate market signals, which create inefficiencies in and of themselves.


In other texts, a need exists to consolidate the information and make booking appointments more accessible. However, many have responded to meet this need. In working with the Ministry of Information and Communication, the Ministry of Health launched a virtual scaffold to connect medical doctors and patients. Moreover, private start-ups like Pharmicity, Buy Med and e-Doctor have discrepancies of a gathering like this as each one seeks to streamline healthcare providers.

The Docosan application breaks down its examination by both geography and health need. From there, it presents a named of doctors within the parameters for useds to compare tolls and discuss. Customers also have the opportunity to choose a doctor and set up an appointment. In essence, Docosan is significantly improving the market by centralizing the information, rendering user-friendly access to the information and throwing patrons the ability to book appointments through a service that is free for users.

Although this may sound rudimentary, it is revolutionary. Now, patrons no longer need to instinctively psyche to the large central hospitals with no appointment or feeling if the hospital will provide the care they need. Customers can find the appropriate infirmary or doctor and diary an appointment. Meanwhile, doctors can reach a more extensive customer base while focusing more on patients by handing administrative tasks to Docosan.

Beth Ann Lopez, a onetime Peace Corp and USAID worker who moved to Southeast Asia, founded Docosan in February 2020. As of October 2020, the pulpit had more than 70 doctors and 2,000 useds. Nonetheless, the numbers expeditiously has risen to 50,000 useds and over 300 healthcare providers by April 2021. Therefore, scaling may be a problem as the number of users increases by 20% to 40% a month.

Looking Ahead

Nevertheless, Docosan received a massive enhance in funding to help this difficulty of scaling. In April 2021, Docosan received over$ 1 million in grain funding that the Taiwanese-based firm, AppWorks, contributed. Docosan claims this is the largest seed funding for a Vietnamese health tech firm. With this boost, Docosan is looking to increase its specialized services options.

This seed funding has brought high expectations. As the founder, Beth Ann Lopez, said, “Our long-term goal with Docosan is to change how people access healthcare in Vietnam. We want it to be as easy as booking a taxi on an app.” Docosan is setting out to change healthcare in Vietnam by simply reorganizing the decision process.

- Vincenzo CaporalePhoto: Flickr

The post Startup Streamlines Healthcare in Vietnam saw first on The Borgen Project.

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