Dalelorenzo's GDI Blog
9Jul/210

Why Google Reviews Matter for Auto Collision Repair Shops

It’s completely understandable why vehicle conflict repair shop would prefer to support and send customers to sites like Carwise and Auto Body Review when asking for a new recollect.

These specialized websites merely permit attested customers to write and post re-examines; whereas with areas like Google and Yelp, you’re not guaranteed that your next review will come from someone that has even set foot in your patronize!( By the road, there are ways to combat fake recollects .)

And sure, because of this a number of consumers are going to trust what they find on Carwise over Google or Yelp. And you are able to learn these folks as your standard clients -- the ones that do their homework working excellence sources.

We get it, and we’re not saying you shouldn’t be plugged into the Carwise or Auto Body Review structures. By all means, if it’s working for you, huge!

But set aside the issue of validated inspects for a minute. Because there are three really important reasonableness you should also prioritize having a great presence on Google in addition to Carwise or Auto Body Review.

1. There Are More Potential Customers Looking For You On Google Than Anywhere Else

Google has become the number one way people search for local businesses. Buyers know they’re more likely to find the most extensive directory of businesses in any industry on Google than anywhere else.

According to a cross-examine from Bright Local, Google was the top area that consumers used to find information about regional enterprises. Over 63 percent of respondents squandered the site over the last year to study at least one local business.

You can test this out for yourself. Ask any 10 beings how they would search for a new auto collision fix-it shop, and we’re confident that a good number of them are going to say Google.

In fact, it’s ever a good pattern to ask brand-new patrons how they found you.

But what if your purchasers aren’t finding you on Google, which is very possible if you’re not one of the top automobile disagreement restore jobs in your domain on Google. And if this is the case, you are very likely missing out on a lot of new business.

An average of 40,500 people search for “collision repair near me” every month; more than 27,000 people search for auto body repair near me.

auto collision repair near me google search results

How many of those pursuits are in your field that could lead to new customers?

Do a little test with us. Google “Auto collision repair near me” and ascertain what comes up.

Does your business come up and do you have one of the highest ratings and the most evaluations? If not, then you’re losing valuable business to your challenger.

Do you realise Carwise near the top of the search page? Once again, it’s not that Carwise isn’t important or beneficial, but it’s not the primary lane tribes are finding collision repair shops.

2. Having a Less-Than-Stellar Google Rating Hurts Your Business

When shops don’t take control of their Google presence, they are unable face negative consequences.

For instance, if you’re not feeing slaked customers to leave refreshes, you could end up with chiefly negative the examinations and a lower superstar rating, which will cast possible clients probing elsewhere.

negative review auto collision repair shop

See, if you’re simply spurring folks to leave Carwise critiques or not even asking for examines at all, the person or persons that are most likely to leave a review on Google are the ones that were dissatisfied.

By the space, when "youre starting" routinely soliciting revaluations, it heartens more satisfied customers to share their feedback. This gives people more button over your shop’s reputation in your area.

So even if a possible patron hears about your business in another way, say specific recommendations from a friend or they drive by your browse, a lot of tribes will sought for a shop online before they decide to set an appointment.

If a potential customer searches for your supermarket and hears a less-than-ideal star rating, they are you all right could choose to go elsewhere. Why? Because you’re not earning their trust.

According to the Bright Local shopper study, less than half of consumers would consider using a business with a Google rating of less than 4 virtuosoes.

Another issue that arises for browses at relatively low Google ratings is that your supermarket becomes more difficult to find online.

And even if a patron has decided on your browse, Google is a common lieu to find your phone number or brought forward by driving tacks. So if someone is searching for your busines, you want to be easily knew.

What does your Google rating "re going to have to" do with being easily learnt? Well, when you have a poor Google star rating( or no rating at all ), Google can deprioritize your store in their search results and show other, more popular browses instead. This can happen even if a consumer is searching for your store by name!

3. Insurance Companies and Manufacturer Care About Google Reviews

But Google isn’t merely important to customers. For speciman, insurance companies will look at Google ratings and inspects when they’re making decisions around insurance policies and claims. “Decisions are being made about[ direct fixing platform]( DRP) affinities every day, ” Mark Claypool writes in Body Shop Business, and Google reviews factor into those decisions.

According to fellow BSB editor Jason Stahl, makes will likewise look at Google scores and examines when selecting stores for their automobile crash certification platforms. “When[ OEMs] certify or recognize a store, they’re looking at how well they’re serving their clients, and a logical plaza to find that information is with Google reviews, ” Stahl explains.

How to Use Google To Earn New Customers

Hopefully we’ve stimulated our place about just how important it is to have a strong presence on Google.

Here are two easy all measures necessary to is starting 😛 TAGEND

Make sure you’ve claimed your business on Google and that all the information is correct, including your telephone number and address and your hours of operations.

Set a programme for your customer service team to always ask satisfied customers for a Google review. You can include a request in an email receipt or, even better, follow up each hassle with an automated re-examine application. Report fake or suspicious re-examines to improve your Google rating.

How We Can Help

We work with auto collision repair shops to get more Google reviews. We are also welcome to help you better communicate with your squad and your customers, revamp your website, and more. Book a demo to see how we can help grow your shop.

The post Why Google Reviews Matter for Auto Collision Repair Shops emerged first on Broadly, Partnering to grow local busines firms every day.

Read more: broadly.com

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